Can an agency use one support and update plan across multiple client stores?

No: Hyvä links every support and update plan to one license, and each client store needs its own. Hyvä’s own FAQ says this directly for agencies. There are no partner discounts either, so ten client stores mean ten licenses and ten plans.

One license still stretches a long way inside a single client’s setup. It covers a whole Magento installation, including every store view and domain that business runs.

Which Hyvä products have a support and update plan?

Hyvä Theme is free, so it has no plan to share. Hyvä’s license agreement lists the yearly Update and Support plan for Hyvä Commerce, Hyvä Checkout and Hyvä Enterprise. Hyvä Commerce already includes Hyvä Checkout, so a client on Commerce doesn’t need a separate Checkout plan.

Hyvä Checkout costs €1,000 as a one-time license fee. You then choose a €250 yearly plan from the second year, or a €1,000 bundle covering five years.

What does one Hyvä license cover?

What happens when a client’s plan lapses?

When a Hyvä support and update plan lapses, the client’s store keeps working. Hyvä’s renewal guide says updates and support stop until someone renews. For Hyvä Checkout, the client keeps access to versions released up to 12 months after purchase.

Renewing late doesn’t buy extra time. Hyvä calculates renewals from the original expiry date, whenever you pay.

What can an agency manage centrally?

Hyvä does not discount plans for partners, but the Hyvä Portal helps agencies track them. Three features matter most:

• Clients who accept your agency invitation in the Hyvä Portal have their licenses counted toward your partner points.
• You can switch on renewal announcements for licenses owned by any team member, so client renewals don’t slip past.
• An agency can buy one license for internal testing, then transfer it to its first client build.

Should the agency or the client own the Hyvä license?

Let the client own it. Their licenses still count toward your Hyvä partner program points once they connect to your agency. That keeps the client in control if they ever switch agencies, without costing you partner status.

For agencies, the simplest setup is one license per client store, held in the client’s Hyvä account. Connect each client to your agency in the Hyvä Portal, and budget renewals from the original expiry date. Planning Hyvä builds for several clients? Our Hyvä development team can scope licenses and plans for each one.